The past 2 days has been a bad history for us!
Here is what happened. Our website went down the past 2 FULL days, just because there was a technical misunderstanding between our web host and credit card company. Our web host tried to automatically debit account renewal fees from our credit card, but the credit card company thought the transaction was a fraud. From there came the nightmare for Praesto for 2 days - 48 hours, 2880 minutes, 172,800 seconds ! Naturally, this led many someone to think we went out of business! How could this be? We have been making watches for other brands for many years and now for Praesto, our own new baby. We operate as usual everyday, but the past 2 days we did it with our websites being dead. This has driven us nuts as we were trying to help clear things up with the credit card company and web host ......
Now, we're back alive again! We apologize for causing worry to some of you who have placed the pre-order. :-( This "misunderstanding" really has caused us some brand damage, esp. when Praesto is still at its infancy.
http://forums.watchuseek.com/showthread.php?p=2432460
http://www.tz-uk.com/forum/viewtopic.php?f=1&t=97661
http://www.watchandclockforum.com/viewtopic.php?f=122&t=5346&start=0
We could have sent out individual emails to pre-order individuals but we could not, because all such is done on the server with which our account was temporarily de-activated. Now this should teach us a great lesson! (Well, we did make the announcement on Twitter - http://twitter.com/praestowatch and our fan book http://www.facebook.com/praestowatch)
Just in case, for future incidents like this, here is our gmail account: praestowatch at gmail . com. If you ever can't get a hold of us due to whatever reasons, this is the safest and surest way to reach us!
Thank you for understanding.
If you have any questions/complaints/comments, please email me at amos at praestowatch . com or praestowatch at gmail . com
Kind regards,
Amos
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